Thursday, February 24, 2011

I Hate Automated Customer Service

I like robots. I mean, they're pretty cool, other then the occasional one that goes rogue and tries to cut your face open and smash your brains and replace them with a shorted out motherboard.

But you know what I hate?

AUTOMATED CUSTOMER SERVICE ROBOTS WHEN I CALL A PHONE NUMBER.

Today, I had to call USPS about an order I had placed, after already sending an email that received an idiotic, automated response. So I decided, hey, back to basics, I'll be a big girl and pick up the damn phone.

CS "Thank you for calling USPS! (Spanish option!)
You can say mailing prices, change of address, track and confirm and package, or delivery services."
ME "Track and confirm a package."
CS "Do you have a tracking or article number?"
ME "Yes"
CS "Please say or enter the numbers in the keypad."

After typing the numbers in about sixteen times, which by the way, those number sequences are ridiculously long, the automated customer service started to apologize, but never gave me an option to speak to a real person.

So I did what anyone in their right mind would do.

CS "I'm sorry, please enter the numbers again?"
ME "NO."

(Look at me! Standing up to the machines! SUCK ON THAT.)

CS "I'm sorry, I'm having a lot of trouble, can you please say the numbers again?"
ME "NNOOOOOOOO"
CS "I'm sorry, did you say yes or no?"
ME "CUSTOMER SERVICE CUSTOMER SERVICE CUSTOMER SERVICE"
CS "I'm sorry, did you say yes or no?"

It literally took two minutes of me just repeating CUSTOMER SERVICE as loudly as I could before it finally responded, like a disappointed child

CS "Did you say, customer service?"
ME "YES I DID THANK THE LORD"
CS "I'm sorry, did you..."
ME "YES, YES, YES"

It look exactly one minute, forty six seconds to clear my problem up with a real customer service representative.

I need everyone with Internet access to do me a favor.
Click on this, and please read the following comic.
This would basically sum up everything.

SO SCREW YOU ROBOTS.
MAKING LIFE EASIER MY PANTS LOVING ASS.

Booblogger rant over
(OYO)